Refund policy

Refund & Return Policy

Thank you for shopping at huaqianb. We want you to be satisfied with your purchase. Please review our return and refund policy below.

1. Return Eligibility

You may request a return within 14 days of delivery if:

  • The item is defective or damaged upon arrival

  • You received the wrong item

  • The item is unused, unworn, and in its original packaging

To start a return, please contact us before sending any item back.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale

  • Used or worn items

  • Items damaged by misuse

  • Gift cards

3. Return Process

To initiate a return, please email us at:

support@huaqianb.com

Please include:

  • Your order number

  • The reason for return

  • Clear photos (if the item is damaged or incorrect)

We will provide return instructions once your request is approved.
Please do not send items back without authorization.

4. Return Shipping Costs

  • If the return is due to our error (wrong or defective item), we will cover the return shipping cost.

  • For other approved returns, the customer is responsible for return shipping fees.

Original shipping fees (if any) are non-refundable.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method within 5–10 business days.

  • Processing time may vary depending on your bank or payment provider.

6. Order Cancellation

Orders may be canceled within 12 hours of purchase.
After processing has started, cancellation may not be possible.

7. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again

  • Contact your credit card company

  • Contact your bank

If you still need assistance, please contact us at support@huaqianb.com.

8. Contact Us

For any questions regarding returns or refunds:

Website: https://huaqianb.com